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Frequently Asked Questions

Q: How do I know what size is right for me?
A: In order to choose the right size, please refer to our size guide. On each product page you will find links to take your measurements and view the corresponding size chart.

Q: When will the order be shipped?
A: We usually process and ship your order within 1-3 working days after order confirmation. Once shipped, you will receive a confirmation email with tracking information so you can stay informed on the status of your order.

Q: Which payment methods can be used to pay for the order?
A: We accept a variety of payment methods including credit cards, debit cards and online payment platforms such. At checkout, you can choose the payment method that suits you, and follow the instructions to complete the payment.

Q: Do you accept returns or exchanges?
A: Yes, we provide returns and exchanges. If you are not satisfied with the product you received or need to change the size, you can contact us within 30 days of receiving the product and follow our return policy to return or exchange the product.

Q: How to contact customer service?
A: You can get in touch with our customer service team via email ( or via the contact form on our website. Our dedicated team will respond to your inquiries and provide the required support as quickly as possible.

Q: Do you offer international shipping?
A: Yes, we offer international shipping. We will do our best to ensure that your order can be delivered safely and on time around the world. Please note that international delivery times may be affected by customs procedures and shipping conditions in the destination country.

Q: Are there promotions or discount codes available?
A: Yes, we hold regular promotions and provide discount codes for you to use. Keep an eye on our website, social media pages or subscribe to our email newsletter for the latest offers and discounts.

If you have further questions or need more help, please feel free to contact us. Our customer service team is here to support you and answer your questions. Thank you for choosing Baysidejoy, we look forward to providing you with a pleasant shopping experience!